Refunds & Returns

We offer a 14-day return policy, giving you 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it—unopened, unused, with tags, and in its original packaging. We cannot accept any returns on opened or used goods.

To initiate a return, please contact us here at hello@shroomello.com.

Once your return is approved, we will provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

Damages and Product Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will do our upmost to resolve your issue promptly.

Refunds

We will notify you once we’ve received and inspected your return, and inform you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 7 working days. Please note that it may take some time for your bank or credit card company to process and post the refund.